Apply for the Job in Equipment Collections Representative at Bradford, . However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. My son gave me authority to deal with this on his behalf. Kate Boyman Project Manager Enville. Our Products. Salary: £25,000. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. We would like to show you a description here but the site won’t allow us. We. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. Introducing the My Virgin Media app . The Collections Agent role is open to everyone - simple. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Virgin Mobile - Other legal stuff from 17 June 2022. uk. Our VAT number is 591819014. Options. Returning equipment. To learn more about our equipment and technical support click here. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Only members can see who's in the group and what they post. 0 Kudos. If we can’t collect it, we’ll send you our free. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. Can I request a disconnection online? Yes you can. Reply. when you join us. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Skip to main content Accessibility Helped . Further exclusions & legal stuff apply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. Seacroft, England. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. In answer to your questions. 50: Based on taking the Big Kahuna Movies & Sports bundle. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Sign in . To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. All Virgin Media equipment is clearly branded. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. As subject. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Start of main content: What. Don’t. 527 open jobs for Virgin. on 12-11-2022 09:30. Full time People enjoy this job; Good employer;. Virgin Media’s research also found that more than 20% of its 5. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. I can just manage the internet. Virgin Media recycle kit usually comes with a letter. Chances are they'll flunk handling the complaint, but then you. And Products. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Final payment in Collections. £25. You can contact our collector directly on 01. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Cons. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Eligibility was extended to those receiving support payments in February 2023. It’s all part of the Virgin Media service. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Any remaining balance will be applied to subsequent bills until the. If you can get Quickstart, you can choose one of two delivery options. Booking an engineer is easy with Virgin Media. My Virgin Media App. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. £25. KMM116247153I15977L0KM - I think that was my account. co. Activating any extra services, such as V+ or On Demand. On this letter, there is a label sticker. Offer terms and conditions. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Main. . systems. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. The 0800 number giving much better prices for what its worth. richardsch. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. So you won’t need to hop around. 1. com ) to arrange an appointment for collection team to come round and pick it up. Hi - thanks for replying. Mbps average. jpstuff. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. By Email: To download the relevant forms, please see visit our Help pages. Starter Collection Virgin Media Collections provide one of the U. You have the account number and the address if you can't find it with them there is a problem with your system. For collection of equipment under WEEE please click here for more information. 0k per year. Please join me on private message so I can locate your account and pass account security. Also note date and time the items are collected and some identifying details of the person who collects (van reg. Received confirmation emails etc confirming the booking as today. Plus get help on things like wayleave & access agreements. businesssupport@virginmedia. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. Customer Care Advisor at Virgin Media London. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Speed. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. Cost of living crisis. Terms and Conditions – PAYG Mobile. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. We’ll be in touch within the next 3-5 working days. The second method is to send an email to Virgin Media requesting a return kit. Turn on your TV and get connected. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Additional. No notification sent, no kit arrived today. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. I'm sick of waiting for these to be collected and they are gathering dust. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Turn on and start the hub. Virgin Phone Switchover. All equipment was sent back in the post and numerous phone calls were made to the customer service. Virgin Media recycle kit usually comes with a letter. Hi. Stores Operative. Hi there, very sorry to hear this, have you tried ringing our team. Received a letter from bpo collections when account cancelled. Send the email to equipmentreturns@virginmedia. Pack up your equipment in the Virgin Media recycle kit provided. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. This is currently one of the most affordable. Tried to rebook and never got the email confirmation. Unfortunately I do not. They provide telephone, television and internet services. on 13-01-2023 20:04. Today I have received a letter from debt company bpo collections asking for £20. Committed to add value and raise. Once you've got your equipment home, you may need some help setting it all up. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Step 1. 0k per year. ) Some past topics have described long delays. Please follow the simple instructions we've provided in the pack that we delivered with the new. Equipment Collections Representative. I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. Volt. Job description from Virgin Media Salary: £27,500. 00 so why is it that a customer of virgin is offered so much higher. 7 ★. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. You can see your private messages at the top of the page, in the envelope icon. com ) to arrange an appointment for collection team to come round and pick it up. Options. My Virgin Media App. Don't worry, we can still help! Below, please find related information to help you with your job search. If. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. If we can’t collect it, we’ll send you our free postal returns packaging. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Call us from a textphone on 18001 0345 454 1111. co. K. 5k per year. Switched On Families. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. Options. Skip until prime content Barrier-free Help . Virgin Media Quickstart set up. on 12-11-2022 09:30. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. I had an email -. Sign in or register . Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. 50) and extra HD box worth £6. 1800 941 114. Joining in. Job description from Virgin Media Salary: £25,000. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. 50 off cable bundle price a month, for first 12 months. They definitely haven't called. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. This promotion means you won’t pay the usual setup fee of £35. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Mobile customers. Discount worth up to £352. Struggling to pay. Reply. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. “In 2020, we refurbished and reused 1. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Virgin Media London, England, United Kingdom. New owners only seem to want to cut costs, which pulls. Booking an engineer is easy with Virgin Media. Mobile Your Account. Any remaining balance will be applied to subsequent bills until the. Regional Customer Premise Equipment Collections Manager Virgin Media. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Thanks for posting on the Community Forums. Once the system processes the return, the reminders will stop. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Virgin Media employs 8,988 employees. Options. New around here? Check out the do's and don'ts, in our Community. reg number. This promotion means you won’t pay the usual setup fee of £35. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Unlocks superfast broadband in 500,000 buildings. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Quickstart is the quickest and easiest way to setup our services. To get the full benefit of both, I would like to relocate them to another room. New customers gettting my package, plus a phone are offered £25. Find out how to do it yourself, or how to get one of our engineers to help. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Available with M50 broadband or faster. 23 Aug 2021. We are not open on Saturday or Sundays. Volt. The answer is yes. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Terms and Conditions – PAYG Mobile. on 15-11-2022 15:14. Bradford. Volt. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I was sent a final bill which included an Early Disconnection. The equipment is provided for use by residential customers and are for residential, non-commercial use only. STOKE ON TRENT. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. We would like to show you a description here but the site won’t allow us. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. com) to arrange an appointment for our collection team to come round and pick it up. This is 17. If you can get Quickstart, you can choose one of two delivery options. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . 3 weeks ago. Skip to main content Accessibility Help . Hello. Tuning in. A free inside look at company reviews and salaries posted anonymously by employees. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Broadband. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. You can also email EquipmentReturns@virginmedia. My son gave me authority to deal with this on his behalf. Posted 7:20:44 PM. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Apply Today. on 19-01-2022 12:56. Re: Problems returning my equipment. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Re: Problems returning my equipment. Virgin Mobile billing. Equipment Collections Representative Virgin Media. Here’s your guide to all the excitement. com to arrange an early pick up of the equipment. You can contact our collector directly on 01 4405310. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Any remaining balance will be applied to subsequent bills until the credit is used. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. I was at the store where I bought it and they told me to call the virgin media support team. 1800 941 114. 0 Kudos. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Virgin Media phone numbers. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Enjoy this video!Thank you for watching!***Pl. 0k per year. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. On the agreed day I waited in all day and no one came. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Browse Virgin Media Virgin Media Community. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. Finally passed to Alex who informed me kit was ordered and be here today. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. com, the worlds largest job site. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Expertise in implementing, developing and reviewing procedures. £25. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Delivery of equipment to current home address. Virgin Media O2 is at the start of a new era. In this. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. View the job description, responsibilities and qualifications for this position. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. My Virgin Media . Virgin Media Collections Agent Reviews. Find out all you need to know about contract lengths, equipment, cancellation and more. Rosie Taggar Employee Engagement and Communications. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Any remaining balance will be applied to subsequent bills until the. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. 4. What until Watch ; Switching ; Virgin Media and O2 ; Help. Early Disconnection Fees- PAYM & SIM Only Contract. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. Share with up to five family members. They will either text or email you (from noreply@contactengine. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. View your bill. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. 0. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. here - 5396116. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Thank you for your post and welcome back to our community forums. View, change. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. We would like to show you a description here but the site won’t allow us. Once the equipment is returned to us, you'll be refunded the. The firm also unveiled a large tablet and an online store from which its UK. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. I am anxious to return the unused equipment to avoid incurring any expense. 3m items, including set-top boxes. Following the installation and verification of its functionality, you can browse the web or. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. For more info on what equipment needs returning to us see here. Unique you've got your equipment home, her may need some aid setting she. Kudos to you all.